Support · PostPro vapor smoothing
How can we help?
Service and technical support, spare parts, care plans, prices and documents for every PostPro vapor smoothing system. Pick what you need, or write to the support team now.
Choose what you need
- Machine down? Start here. My machine needs help: Service and technical support for the SFX, SF2X, SF50 and SF100: who to contact and what to have ready.
- Consumables and spare parts: Finishing agents, filters and parts, priced on quotation.
- Warranties and care plans: The standard warranty, RemoteCare, HyperCare and SFX-traCare.
- Prices and sales: Starting prices, a quotation request, and a call with sales.
- Documents: Safety data sheets, material lists and specification sheets.
01 · Service and technical support
My machine needs help.
Email the support team with your serial number and what is happening. AMT has customer support teams in Round Rock, Sheffield and Veszprém.
Email · service and technical support
support@The link opens a new email with the checklist below as headings. Fill them in and attach your photos.
- Phone · Americas
- +1 512 352 9393
- Phone · UK and Europe
- +44 114 312 3344
What to have ready
Support request · checklist
- Model: SFX, SF2X, SF50 or SF100.
- Serial number: From the machine’s data plate or the touchscreen (HMI).
- The issue: What happened and when, and any message shown on the touchscreen, word for word.
- Photos or a short video: Of the message, the part or the area concerned.
- Your care plan, if any: RemoteCare, HyperCare or SFX-traCare.
Offices, addresses and business hours
Support teams and offices, by region (4)
| Region | Office | Teams on site | Business hours | Phone |
|---|---|---|---|---|
| Americas | AMT Inc · Round Rock, Texas3161 Eagles Nest Street, Suite 370, Round Rock, Texas 78665, USA |
|
8 AM – 5 PM (CST) | +1 512 352 9393 |
| Europe, Middle East and Africa | AMT Ltd · Sheffield, UKUnit N, Europa House, Letsby Avenue, Sheffield Airport Business Park, Sheffield S9 1XU, United Kingdom |
|
8 AM – 5 PM (GMT) | +44 114 312 3344 |
| Europe, Middle East and Africa | AMT Kft. · Veszprém, HungaryBakony Művek, Gépraktár utca 1., 8200 Veszprém, Hungary |
|
8 AM – 4 PM (CET) | +44 114 312 3344 |
| Asia-Pacific | No AMT office in the region. Email support@amtechnologies.com; resellers in Asia-Pacific are listed on the partner network | |||
Field service and customer success
The people who look after your PostPro.
The field service and customer success team looks after PostPro owners. Its engineers and technicians handle installation, training and onboarding, service calls by phone or video, on-site service days and spare-part requests for the SFX, SF2X, SF50 and SF100. To reach them, email support@
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Naomi Xiourouppas
Customer Success Representative
Based in Cyprus
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Bence Istenes
Field Service Engineering Manager, Global
Based in Veszprém, Hungary
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Gergo Csoppu
Field Service Technician
Based in Veszprém, Hungary
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Balazs Nemeth
Field Service Technician
Based in Veszprém, Hungary
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Gergely Pinter
Field Service Technician
Based in Veszprém, Hungary
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Patrik Pinter
Field Service Technician
Based in Veszprém, Hungary
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Krisztian Janni
Support Technician
Based in Veszprém, Hungary
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Zoltan Punk
Test Supervisor
Based in Veszprém, Hungary
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Peter Toth
Solvent Technician
Based in Veszprém, Hungary
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Austin Chester
Applications Engineer
Based in Austin, Texas
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Damianos Thoma
Applications Engineer
Based in Cyprus
Parts, care, prices and documents
Parts, care and prices.
Finishing agents, filters and spare parts for the SFX, SF2X, SF50 and SF100, each priced on quotation. Request a quote with the item numbers.
02 · Consumables and spare parts
- Consumables catalog: PostPro Pure, FA326, FA9202 and filters
- Spare parts: By machine, with your serial number
- Consumables by item number: Every pack, by machine
- Order through AMT: Consumables request form
Part not listed? Email support@amtechnologies.com with your machine’s serial number and a photo of the part. Need a pro-forma or paying by PO? Request a formal quotation.
03 · Warranties and care plans
New PostPro systems come with AMT’s standard warranty. Care plans add one, two or three years of service and maintenance cover, priced on quotation. Plans by machine Add one with your serial number
The standard warranty, and service by the call or the day
The standard warranty period is 12 months after delivery and applies to material and construction defects only. Parts subject to normal wear and tear are excluded. In the event of a warranty case, parts will be provided free of charge and installed by an AMT employee. During the warranty period, only solvent and parts supplied by AMT may be used.
Service by the call or the day, priced on quotation
- Service Call (Phone/Video), By phone or video, per session: Price on quotation
- Onsite Service Day Rate, On-site, by an AMT engineer, per day: Price on quotation
- Remote Installation Support, From an AMT engineer: Price on quotation
Price on quotation, for your machine · Request a quote
04 · Prices and sales
Starting prices are on Pricing. For your quotation, build it on Quote or talk to sales.
Not sure yet? Test your parts, free No cost to evaluate · Parts returned · Typical turnaround 2–3 weeks
05 · Documents
Safety data sheets, compatible material lists and specification sheets are in the document library. Manuals and service documents are not published online: email support@amtechnologies.com with your machine’s serial number.
Other PostPro systems
For any other PostPro system from AMT, email support@amtechnologies.com with the model and serial number from its data plate, and what you need: service, a manual, a specification sheet or a spare part.
How do I contact AMT support?
Email support@amtechnologies.com, or call +1 512 352 9393 in the Americas or +44 114 312 3344 in the UK and Europe. Include your machine’s model and serial number, what happened, and any message on the touchscreen.
Where do I find my machine’s serial number?
On the machine’s data plate, or on its touchscreen (HMI). Put it in every support request and spare-part order.
Is there AMT support in Asia-Pacific?
AMT has no office in Asia-Pacific. Email support@amtechnologies.com; resellers in the region are listed on AMT’s partner network.
What does a service call cost?
AMT quotes phone or video service calls with an AMT engineer, and on-site service days, on request. Request a quote with your machine’s serial number, or email support@amtechnologies.com.
What do the care packs cover?
RemoteCare and HyperCare (SF50, SF100), PostPro SFX-traCare (SFX) and PostPro SF2X-traCare (SF2X) add service and maintenance cover for one, two or three years. Plan details come with your quote.
Can AMT help with installation remotely?
Yes. Remote installation support from an AMT engineer, and on-site installation, training and onboarding, are priced on quotation. See the services on the pricing page.
How much are replacement filters?
Filters are priced on quotation: for the SF50 and SF100, the carbon filter and extractor pre-filter; for the SFX, the air filter. Every filter is listed with its item number on the consumables page, with a Request a quote link.
Ask AMT
Not sure where to start? Ask.
Ask AMT is AMT’s AI assistant. It answers from AMT’s published pages, prices and documents, links where each answer comes from, and points you to the right person. Answers can be imperfect: for a machine fault, email support.
Ask AMT needs JavaScript in your browser. Email support@amtechnologies.com instead.