Support · PostPro vapor smoothing
How can we help?
Service and technical support, spare parts, care plans, prices and documents for every PostPro vapor smoothing system. Pick what you need, or write to the support team now.
Choose what you need
- Machine down? Start here. My machine needs help: Service and technical support for the SFX, SF2X, SF50 and SF100: who to contact and what to have ready.
- Consumables and spare parts: Finishing agents, filters and parts, at list prices.
- Warranties and care plans: The standard warranty, RemoteCare, HyperCare and SFX-traCare.
- Prices and sales: List prices, a quote you can share, and a call with sales.
- Documents: Safety data sheets, material lists and specification sheets.
01 · Service and technical support
My machine needs help.
Email the support team with your serial number and what is happening. AMT has customer support teams in Round Rock, Sheffield and Veszprém.2
Email · service and technical support
support@The link opens a new email with the checklist below as headings. Fill them in and attach your photos.
- Phone · Americas
- +1 512 352 9393
- Phone · UK and Europe
- +44 114 312 3344
Email and phone numbers as AMT prints them in the PostPro Pure safety data sheet32023; the UK number is also in AMT’s privacy policy.4
What to have ready
Support request · checklist
- Model: SFX, SF2X, SF50 or SF100.
- Serial number: From the machine’s data plate or the touchscreen (HMI).
- The issue: What happened and when, and any message shown on the touchscreen, word for word.
- Photos or a short video: Of the message, the part or the area concerned.
- Your care plan, if any: RemoteCare, HyperCare or SFX-traCare.
Support teams and offices
| Region | Office | Teams on site | Business hours | Phone |
|---|---|---|---|---|
| Americas | AMT Inc · Round Rock, Texas3161 Eagles Nest Street, Suite 370, Round Rock, Texas 78665, USA |
|
8 AM – 5 PM (CST) | +1 512 352 9393 |
| Europe, Middle East and Africa | AMT Ltd · Sheffield, UKUnit N, Europa House, Letsby Avenue, Sheffield Airport Business Park, Sheffield S9 1XU, United Kingdom |
|
8 AM – 5 PM (GMT) | +44 114 312 3344 |
| Europe, Middle East and Africa | AMT Kft. · Veszprém, HungaryBakony Művek, Gépraktár utca 1., 8200 Veszprém, Hungary |
|
8 AM – 4 PM (CET) | +44 114 312 3344 |
| Asia-Pacific | No AMT office in the region. Email support@amtechnologies.com; resellers in Asia-Pacific are listed on the partner network 5 | |||
Teams per site as AMT’s brochure lists them2. Addresses and business hours as printed on AMT’s contact page, per office and in its local zone.1
Simulated demo Curious how service flags and tickets look on the SF50 and SF100 touchscreen? Try the touchscreen demo on the software page It is a demo, not a way to reach support.
02 · Parts and consumables
Consumables and spare parts.
Finishing agents, filters and spare parts for the SFX, SF2X, SF50 and SF100, at AMT’s list prices. Buy online where an item is in the shop, or order through AMT.
- Consumables in the shop: PostPro Pure, FA326, FA9202 and filters
- Spare parts: By machine, with your serial number
- Consumables price list: Every pack, by machine
- Order through AMT: Consumables request form
Part not listed?
Email support@amtechnologies.com with your machine’s serial number and a photo of the part.
Need a pro-forma or paying by PO? Get a formal quote.
03 · Warranties and care
Warranties and care plans.
New PostPro systems come with AMT’s standard warranty. Care plans add one, two or three years of service and maintenance cover.
| Plan | For | 1 year |
|---|---|---|
| RemoteCare | SF50 · SF100 | Priced in your formal quote |
| HyperCare | SF50 · SF100 | Priced in your formal quote |
| PostPro SFX-traCare | SFX | $2,590 |
| PostPro SF2X-traCare | SF2X | $2,716 |
Two- and three-year terms on the pricing page · RemoteCare and HyperCare are priced by AMT in your formal quote, with a new SF50 or SF100 or on request · plan details come with that quote · AMT list prices, excluding tax
The standard warranty period is 12 months after delivery and applies to material and construction defects only. Parts subject to normal wear and tear are excluded. In the event of a warranty case, parts will be provided free of charge and installed by an AMT employee. During the warranty period, only solvent and parts supplied by AMT may be used.
Service by the call or the day, quoted on request
- Service Call (Phone/Video), By phone or video, per session: Priced in your formal quote
- Onsite Service Day Rate, On-site, by an AMT engineer, per day: Priced in your formal quote
- Remote Installation Support, From an AMT engineer: Priced in your formal quote
AMT quotes each on request, for your machine · Ask AMT for a price
04 · Prices and sales
Price it yourself, or talk to sales.
AMT publishes its list prices. Get a recommended system, build an itemized quote to share with your team, or send the sales team a message.
- Get a price: Find the right system and its list price.
- Build your quote: Itemized, in USD, GBP or EUR, ready to share.
- Pricing: Every system, consumable and care plan, with what is priced in your formal quote.
- ROI calculator: Cost per part, with your own numbers.
- Talk to sales: Send AMT sales a message about your project.
- Book a consultation: Ask for a consultation with AMT.
Not sure yet? Test your parts, free No cost to evaluate · Parts returned · Typical turnaround 2–3 weeks6
General inquiries info@amtechnologies.com
05 · Documents
Documents.
Safety data sheets, compatible material lists and specification sheets, as AMT publishes them. Safety documents and material lists open directly; specification sheets and the brochure sit behind AMT’s download form.
Safety
Compatible materials
Manuals and service documents They are not published online. Email support@amtechnologies.com with your machine’s serial number, including for documents about other PostPro systems.
Owners · other PostPro systems
Other PostPro systems.
This site covers PostPro vapor smoothing. For any other PostPro system from AMT, including one you reached here through an older link, the route is the same: email the support team with the model and serial number, and say what you need. Manuals, specification sheets and service documents for these systems are not on this site; ask support for them.
Email · service, documents and parts
support@The link opens a new email with the “What to send” headings. Fill them in and attach your photos.
- Phone · Americas
- +1 512 352 9393
- Phone · UK and Europe
- +44 114 312 3344
What to send
Any PostPro system
- Model: The name on the machine’s data plate.
- Serial number: From the same data plate.
- What you need: Service or technical help, a manual, a specification sheet or service document, or a spare part (with its part number or a photo).
- For service: the issue: What happened and when, with photos or a short video.
Questions
Service questions.
Short answers from AMT’s published contacts and price list. Anything else, email support@amtechnologies.com.
How do I contact AMT support?
Email support@amtechnologies.com, or call +1 512 352 9393 in the Americas or +44 114 312 3344 in the UK and Europe. Include your machine’s model and serial number, what happened, and any message on the touchscreen.3,42023
Where do I find my machine’s serial number?
On the machine’s data plate, or on its touchscreen (HMI). Put it in every support request and spare-part order.
Is there AMT support in Asia-Pacific?
AMT publishes no office in Asia-Pacific. Email support@amtechnologies.com; resellers in the region are listed on AMT’s partner network.
What does a service call cost?
AMT quotes phone or video service calls with an AMT engineer, and on-site service days, on request. Ask AMT for a price with your machine’s serial number, or email support@amtechnologies.com.
What do the care packs cover?
RemoteCare and HyperCare (SF50, SF100), PostPro SFX-traCare (SFX) and PostPro SF2X-traCare (SF2X) add service and maintenance cover for one, two or three years. Plan details come with your quote.
Can AMT help with installation remotely?
Yes. Remote installation support from an AMT engineer, and on-site installation, training and onboarding, are priced in your formal quote. See the services on the pricing page.
How much are replacement filters?
For the SF50 and SF100: carbon filter $1,350, extractor pre-filter $571. For the SFX: air filter $115. Every filter is on the consumables price list.
Ask AMT
Not sure where to start? Ask.
Ask AMT is AMT’s AI assistant. It answers from AMT’s published pages, prices and documents, links where each answer comes from, and points you to the right person. Answers can be imperfect: for a machine fault, email support.
Ask AMT needs JavaScript in your browser. Email support@amtechnologies.com instead.