Support · PostPro vapor smoothing
How can we help?
Service and technical support, spare parts, care packs, prices and documents for every PostPro vapor smoothing system. Pick what you need, or write to the support team now.
Choose what you need
01 · Service and technical support
My machine needs help.
Email or call the support team with your serial number and what is happening, for service or spare parts. AMT has customer support teams in Round Rock, Sheffield and Veszprém.
Email · service and technical support
support@The link opens a new email with the checklist below as headings. Fill them in and attach your photos.
- Phone · Americas
- +1 737 600 0959 WhatsApp Americas
- Phone · EMEA and APAC
- +44 114 697 4025 WhatsApp EMEA and APAC
What to have ready
Support request · checklist
- Model: SFX, SF2X, SF50 or SF100.
- Serial number: From the machine’s data plate or the touchscreen (HMI).
- The issue: What happened and when, and any message shown on the touchscreen, word for word.
- Photos or a short video: Of the message, the part or the area concerned.
- Your care pack, if any: RemoteCare, HyperCare or SFX-traCare.
Offices, addresses and business hours
Support teams and offices, by region (4)
| Region | Office | Teams on site | Business hours | Phone |
|---|---|---|---|---|
| Americas | AMT Inc · Round Rock, Texas3161 Eagles Nest Street, Suite 370, Round Rock, Texas 78665, USA |
|
8 AM – 5 PM (CST) | +1 737 600 0959 WhatsApp Americas |
| Europe, Middle East and Africa | AMT Ltd · Sheffield, UKUnit N, Europa House, Letsby Avenue, Sheffield Airport Business Park, Sheffield S9 1XU, United Kingdom |
|
8 AM – 5 PM (GMT) | +44 114 697 4025 WhatsApp EMEA and APAC |
| Europe, Middle East and Africa | AMT Kft. · Veszprém, HungaryBakony Művek, Gépraktár utca 1., 8200 Veszprém, Hungary |
|
8 AM – 4 PM (CET) | +44 114 697 4025 WhatsApp EMEA and APAC |
| Asia-Pacific | No AMT office in the region. Email support@amtechnologies.com or call the EMEA and APAC line; resellers in Asia-Pacific are listed on the partner network | +44 114 697 4025 WhatsApp EMEA and APAC | ||
Other PostPro systems
For any other PostPro system from AMT, email support@amtechnologies.com with the model and serial number from its data plate, and what you need: service, a manual, a specification sheet or a spare part.
Field service and customer success
The people who look after your PostPro.
The field service and customer success team looks after PostPro owners. Its engineers and technicians handle installation, training and onboarding, service calls by phone or video, on-site service days and spare-part requests for the SFX, SF2X, SF50 and SF100. To reach them, email support@
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Naomi Xiourouppas
Customer Success Representative
Based in Cyprus
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Bence Istenes
Field Service Engineering Manager, Global
Based in Veszprém, Hungary
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Gergo Csoppu
Field Service Technician
Based in Veszprém, Hungary
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Balazs Nemeth
Field Service Technician
Based in Veszprém, Hungary
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Gergely Pinter
Field Service Technician
Based in Veszprém, Hungary
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Patrik Pinter
Field Service Technician
Based in Veszprém, Hungary
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Krisztian Janni
Support Technician
Based in Veszprém, Hungary
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Zoltan Punk
Test Supervisor
Based in Veszprém, Hungary
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Peter Toth
Solvent Technician
Based in Veszprém, Hungary
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Austin Chester
Applications Engineer
Based in Austin, Texas
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Damianos Thoma
Applications Engineer
Based in Cyprus
How do I contact AMT support?
Email support@amtechnologies.com, or call +1 737 600 0959 in the Americas or +44 114 697 4025 in Europe, the Middle East, Africa and Asia-Pacific. Both lines are on WhatsApp too: WhatsApp Americas and WhatsApp EMEA and APAC. Include your machine’s model and serial number, what happened, and any message on the touchscreen.
Where do I find my machine’s serial number?
On the machine’s data plate, or on its touchscreen (HMI). Put it in every support request and spare-part order.
Is there AMT support in Asia-Pacific?
Yes. AMT has no office in Asia-Pacific, so call the EMEA and APAC line, +44 114 697 4025 (also on WhatsApp), or email support@amtechnologies.com. Resellers in the region are listed on AMT’s partner network.
What does a service call cost?
AMT quotes phone or video service calls with an AMT engineer, and on-site service days, on request. Request a quote with your machine’s serial number, or email support@amtechnologies.com.
What do the care packs cover?
RemoteCare (standard tier) and HyperCare (premium tier) for the SF50 and SF100, SFX-traCare for the SFX and SF2X-traCare for the SF2X add service and maintenance cover for one, two or three years. Plan details come with your quote.
Can AMT help with installation remotely?
Yes. AMT offers remote installation support as well as on-site installation, training and onboarding; on the SF50 and SF100, installation (remote or on site) is part of every order. Both are priced on quotation.
How much are replacement filters?
Replacement filters are priced on quotation: for the SF50 and SF100, the carbon filter, extractor pre-filter and extractor combined filter; for the SFX, the air filter. Every filter is in the shop’s filters section. Request a quote with your machine’s serial number.
How do I order spare parts?
Through AMT support: email support@amtechnologies.com, or call +1 737 600 0959 (Americas) or +44 114 697 4025 (EMEA and APAC), with your machine’s model and serial number, and AMT quotes the parts.
Ask AMT
Not sure where to start? Ask.
Ask AMT is AMT’s AI assistant. It answers from AMT’s published pages, prices and documents, links where each answer comes from, and points you to the right person. Answers can be imperfect: for a machine fault, email support.
Ask AMT needs JavaScript in your browser. Email support@amtechnologies.com instead.